FAQ's

We currently ship to addresses within the United Kingdom only, including mainland UK, Northern Ireland, the Scottish Highlands, and the Channel Islands.

Standard UK delivery is £3.95, and we offer free standard delivery on all orders over £30.

Standard UK orders are dispatched within 1–2 working days and typically arrive within 2–4 working days of dispatch. Please allow a little extra time during sale periods and bank holidays.

Yes. As soon as your order is dispatched, you'll receive a confirmation email with a tracking link so you can follow your parcel all the way to your door.

Email us at team@nalu.co.uk with your order number and the reason for return, and we'll send you full instructions. Return postage is the responsibility of the customer unless the item is faulty or we've sent the wrong product, in which case we'll cover it.

Once we've received and inspected your return, we'll process your refund within 5 working days. It can then take a further 3–5 working days for the funds to appear in your account, depending on your bank.

Browse the site, add the items you'd like to your basket, and follow the checkout steps. You can pay securely using all major debit and credit cards, Apple Pay, Google Pay, PayPal, and Shop Pay.

We aim to dispatch orders quickly, so please contact us as soon as possible at team@nalu.co.uk if you need to make a change. If your order hasn't yet been packed, we'll do our best to amend or cancel it for you. Once dispatched, it will need to be returned under our standard returns process.

First, please check your spam or junk folder. If it's not there, drop us a quick email and we'll resend it. It's worth double-checking the email address you entered at checkout too.

On most product pages you'll find a "Notify Me" option — enter your email and we'll let you know the moment it's back in stock. For larger or trade enquiries, contact us directly and we'll see what we can do.

Absolutely. All payments on nalu.co.uk are processed through fully encrypted, PCI-compliant payment gateways. We never see or store your full card details.

Yes — we offer Shop Pay at checkout, which allows you to spread the cost of your order over several interest-free payments, subject to eligibility.

Nalu is a curated home for science-led recovery, movement, and wellness products. We stock trusted brands including Incrediwear, Sissel, and Bauerfeind Sports— covering everything from circulation-boosting recovery wear to Pilates accessories, massage tools, and sports supports. Our range is built around our Move / Restore / Thrive framework to support you at every stage of your wellness journey.

Every product page includes detailed information on what the product does, who it's best suited for, and how to use it. If you're still unsure, please get in touch — we're a small, knowledgeable team and we're happy to point you towards the right option for your needs.

No — and this is one of the most common questions we get. Incrediwear products don't compress at all. Instead, the fabric is embedded with semiconductor elements (Germanium and Carbon) that are activated by your body heat, releasing negative ions that increase blood flow naturally. This means you can wear them comfortably 24/7 — during activity, recovery, and even overnight.

Yes — most of our recovery wear is designed to be worn during activityandat rest. Wearing during exercise helps support circulation and reduce fatigue; wearing afterwards supports faster recovery.

Yes — we work with a number of Pilates studios, clinics, and practitioners across the UK. Please email team@nalu.co.uk with details of what you're looking for and we'll come back to you with our trade pricing.